Call us toll free: +1 504 520 8331
Top notch Multipurpose WordPress Theme!

N.O. RESIDENT INFO


Recent News...

February 9, 2017: Pickup Schedule and Collection Guidelines

 

WASTE COLLECTION

Trash pick up days

Trash pick up days will remain the same. See the map below.

Bulky Waste

Place your bulky items next to your cart on your second collection day.

For your convenience, here’s a list of approved bulky items:

a.  Tree limbs and branches less than four feet in length and twelve (12)
     inches in diameter, neatly bundled.
b.  Metal materials weighing twenty-five (25) pounds or less.
c.  Pipe less than one (1) inch in diameter and less than four (4) feet in length.
d.  Manufactured items, including, but not limited to, furniture and
     appliances.
e.  Bagged leaves, weeds, grass, small vegetation clippings and hedge  
     clippings.
f.   White goods.
g.  Twenty-five pounds or less of construction and demolition solid waste  
     generated by a resident properly containerized and/or bundled.
h.  Cardboard boxes.
i.   Carpet less than four (4) feet in length, rolled and tied.
j.   Tires; maximum of four (4) tires per scheduled, second collection.

Yard Waste

Yard waste such as leaves and grass clipping should be bagged and placed next to the cart on the Second collection day. Yard waste items are tree limbs, grass clippings, shrubs, etc. Tree limbs should be bundled in 4-foot lengths, weighing no more than 75 pounds. Residents who set out yard waste more than 24 hours before their scheduled pick-up will be subject to a fine.

Dead Animals

Dogs, cats, and other small animals will only be collected from households and small businesses if the animal is put in a bag and brought to the curb for collection with solid waste. In the event that such animals are discovered on City streets, contact 311 or the Customer Service Center at (504) 520-8331 to have the animal removed.

(sanitation collection route)

Slide background

RECYCLING

New Orleans Recycling Guide

Metro Disposal, Inc. provides cost-efficient, environmentally sound recycling programs and services for municipalities, school districts, businesses and households throughout the gulf coast region. Metro has provided innovative recycling solutions for the City of New Orleans, McDonalds, Wendy’s and Rite-Aid just to name a few.

Whether you’re recycling paper, plastic, glass, aluminum or cardboard, Metro prides itself in putting into action the latest single-stream and sorting technologies, making recycling programs easy and cost-effective.

 

(recycling collection route)

Slide background

Cart Registration

To register for a cart please use this form.

Name:*
Address:*
Phone:*
-
E-mail:
Location is a:
Property Type:*
Do you:
Consideration:


FAQs

Why is this transition to a new garbage collection system necessary?

For the first time in New Orleans, there will be a uniformed, standardized garbage collection process, utilizing state of the art collection carts, that will help in reducing residents exposure to disease, will prevent rodents and animals from getting into trash and dirtying neighborhoods, and overall, begin the effort to promote a cleaner city and healthier environment for all residents. In addition, each resident will have access to a customer service center that is equipped with tracking devices to improve accountability and service.

Further, the new collection carts will have a bar code that will enable customer service representatives in assisting residents with questions and issues that involve theft, collection concerns and overall improve customer’s experience with their collection needs.

How do I receive a collection cart?

All residents must submit a registration form to receive a cart. The registration process will begin December 5, 2006. Registration forms are available on the City of New Orleans website, www.cityofno.com, and in the lobby of City Hall, 1300 Perdido Street, New Orleans, LA . The City will also conduct special registration campaigns in neighborhoods throughout the Metropolitan area. Stay tuned to local broadcasts for more information.

What type of collection cart will I receive?

Each household and small business will receive one (1), 96 gallon standard collection cart free of charge. The 96-gallon cart has the capacity to hold 250 pounds of household garbage. Special consideration is being given to seniors (65 yrs of age and older) and persons with disabilities. Those who qualify for special assistance may request the smaller collection carts, 32 gallon or 64 gallon cart.

When will my collection cart be delivered?

Initial delivery of carts is scheduled to begin February 5, 2007 and will continue throughout the city until April, 2007. Twice a week garbage collection will also begin January 2, 2007.

What should I do with my old trash can?

On the first day of collection with the new cart, residents may place their old empty trash can at the curb to be disposed of with their trash.

What happens if my collection cart is stolen?

The household or small business at each location is responsible for the lost cart unless it obtains and presents a police report to the city for the theft. Once the theft is reported and documented each vendor is responsible to locate the bar coded cart by use of a tracking system. If the cart is not located within seven (7) days, the household or small business will be responsible for the cart replacement fee.

Will my garbage collection schedule change?

Solid waste collection days will change for some residents. You can go on-line to the City’s website or contact:

 

Metro Service Group Customer Service Center (North I-10)

Phone: 504-520-8331
Fax: 504-365-1762
Web Site: www.metroservicegroup.com

Can I continue to use bags?

No. All trash must be placed inside the collection carts for collection on residents designated trash collection days. If residents place trash outside of the cart, they will receive a notice recommending that the resident purchase an additional collection cart.

How will yard waste be handled?

Yard waste such as leaves and grass clipping should be bagged and placed next to the cart on the Second collection day. Yard waste items are tree limbs, grass clippings, scrubs, etc. Tree limbs should be bundled in 4-foot lengths, weighing no more than 75 pounds. Residents who set out yard waste more than 24 hours before their scheduled pick-up will be subject to a fine.

What do I do with refrigerators, sofas and large items?

To collect bulky waste –sofas, mattresses, tires, and other large items-residents must call the customer service center to schedule collection. Bulky waste should not be placed out for collection 24 hours prior to the scheduled date given for collection. If residents place bulky items out more than 24 hrs prior to the scheduled collection, they will be fined! Small businesses do not receive bulky waste collection services.

Bulky waste includes those items that are not suitable to go into standard collection carts, generally due to weight and size. For example white goods, sofas, mattresses, tires and other large items.

Will dead animals be collected?

Dogs, cats, and other small animals will only be collected from households and small businesses if the animal is put in a bag and brought to the curb for collection with solid waste. In the event that such animals are discovered on City streets, contact 311 or the Customer Service Center to have the animal removed.

What is the collection schedule for holidays?

There will be NO GARBAGE or RECYCLING SERVICES on the following days:

New Years Day

Mardi Gras Day

Thanksgiving Day

Christmas Day

 

Your services will resume on your next collection day.

Who do I contact if I have a question, or concern about my service?

You may contact us online or contact the Customer Service Center directly where a trained, knowledgeable service representative will document, track, resolve and respond to comments/complaints.

Metro Service Group Customer Service Center

Phone: 504-520-8331
Fax: 504-365-1762
Web Site: www.metroservicegroup.com

 

 


Slide background

HOLIDAY SCHEDULE

There will be NO GARBAGE OR RECYCLING SERVICES on the following days:

New Years Day

Mardi Gras Day

Thanksgiving Day

Christmas Day

Your services will resume on your next collection day.