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39

Years Of Service!

 

 SOLID WASTE MANAGEMENT

 

CONSTRUCTION SERVICES

 

ENVIRONMENTAL SERVICES

 

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NOLA News

Hurricane Ida Waste Collection

FOR IMMEDIATE RELEASE

Sept. 5, 2021

 

Department of Sanitation

Debris Separation / Collection

 

  • Place storm-related debris curbside in the following categories:

 

1) Household Garbage: Bagged garbage, discarded food, paper, packaging. (Use City-issued trash cart for disposal of bagged rotting waste).

2) Construction Debris: building materials, drywall, lumber, carpet, furniture, etc.

3) Unbagged Vegetative Debris: logs, leaves, tree branches, plants.

4) Appliances: Doors must be sealed/secured.

 

 

  • Do not block roadways or place debris near trees, poles, or fire hydrants. The first debris removal pass is scheduled to take place on Tuesday, Sept. 7.

 

Curbside Solid Waste Collection

 

  • Limited curbside solid waste collection resumed on Thursday, Sept. 2.
  • The City's solid waste contractors will only be dumping the city-issued 95-gallon trash cart during these initial passes.
  • Residents should continue to bag their rotting waste, place in the City-issued trash cart and leave their carts on the curb until they are emptied; it will take some time for sanitation contractors to complete the full, citywide collection cycle.
  • Recycling collections have been suspended until further notice.

 

 

The full Sept. 5, 2021 City of New Orleans press release can be found on the N.O. Residents page under the news tab.


COVID-19 Update

To all of our customers in Orleans and St. John the Baptist Parishes, please be advised that despite COVID-19, Metro Service Group, Inc., will continue with its regularly scheduled trash pick-up service days in your respective areas. We pray that you and your families are safe and sheltering in place during this unprecedented time.

quick tip...

When experiencing inclement weather please secure all garbage and recycling collection containers on your property between collections to avoid scattered trash and lost carts. 

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CONSTRUCTION SERVICES


Residential and Commercial Dumpster Rentals


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WHO WE ARE

 


Metro Service Group, located in New Orleans, Louisiana is a multi-faceted      corporation with specific expertise and certifications in the areas of Environmental  ServicesConstruction/Demolition  and Disaster Response and Recovery.  Metro Service Group is a licensed Contractor, certified in Building ConstructionHeavy ConstructionHighway, Street and Bridge ConstructionMunicipal and Public Works Construction and Solid Waste Management. 


 

Founded in 1982, Metro Service Group, formerly Metro Disposal, Inc. has grown from a single-axle rear loading truck into a major industrial services firm that serves the southeastern region of the United States with offices in Baton Rouge, LA, Hattiesburg, MS, Pensacola, FL and Atlanta, GA.  In the months following Hurricane Katrina, Metro Service Group functioned in a crucial recovery role by providing Debris Management, Demolition and Construction Services throughout the region. 


 

Under the leadership of brothers Jimmie M. Woods, Sr. and Glenn H. Woods, Sr.,  Metro Service Group counts as clients, public, private, commercial and industrial entities.  This list includes the United States Army Corp of EngineersFEMA, the United States Air Force, the United States Navy, the City of New Orleans, as well as a myriad of other organizations.  Additionally, Metro provides design/build construction services for various other agencies.  


 

Metro Service Group employs a staff of highly trained and qualified professionals and administrators utilizing cutting edge technology and creativity to successfully manage complex multimillion dollar projects.  With over 39 years of outstanding service and commitment, Metro continues to aggressively seek opportunities that expand its scope, increase its capacity and strengthen its position as an essential resource.  With its eye squarely on the future, Metro is focused on opportunities that will propel its success for generations.

NEWS...

City of New Orleans new cart announcement

March 24, 2017
Cart Announcement

St. John the Baptist Parish Garbage Contract
July 13, 2016

  

 

New Orleans' Louis Armstrong International Airport renovation

August 26, 2014: From our Hunt Gibbs Boh Metro teammate, Gibbs Construction

 

MSG opens CNG plant, says "Hello" to the future & "Good-Bye" to the gas pump!
Metro Service Group, Inc. held a ribbon cutting for its Compressed Natural Gas plant September 29, 2014 with Special Guests U.S. Senator Mary Landrieu, Congressman Cedric Richmond, and Councilman James Gray

  

September 30, 2014

 DISPOSAL COMPANY INTRODUCES FUELING STATION TO LOWER COSTS, CREATE JOBS

 A new fueling station for the Metro Disposal Services truck fleet could be a game changer for the city.

Casey Ferrand, WDSU 6 News New Orleans

 

 

September 29, 2014

NEW ORLEANS EAST COMPANY SAYS "GOOD-BYE" TO THE GASOLINE PUMP

The future has come to the Metro Service Group yard off Old Gentilly Road in Eastern New Orleans.

John Snell, WVUE FOX8 New Orleans
 

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September 28, 2021

 

 

Metro Service Group Update on Sanitation Collections

 

I’d like to take this opportunity to provide you with an update on what we at Metro Service Group have been doing to address the driver shortage our company and all sanitation companies in many parts of the country have been facing through Covid, and now, locally, since Hurricane Ida.  While we have had significant shortages and delays, based on the tonnage of waste we have collected since September 2nd, (approximately 6500 tons) and the average number of trucks we have in the field each day to run our routes, I believe and am hopeful that we have turned the corner and are getting back into a routine that is reliable and consistent.

 

Again, let me apologize to you and your family for the frustrations may you have likely had regarding the delays in collecting your household waste.  Nothing disappoints the Metro team more than being behind on our routes and adding to your frustrations, especially in these very challenging times. 

If you’ve seen the news or watched city council meetings you know our challenges are the same as many cities and sanitation companies are having nationwide.  New Orleans and Metro Service Group are not alone in this regard. Regionally, Jefferson Parish and Baton Rouge have been struggling with these same problems. While this likely won’t make you feel any better about what is happening locally, it does help provide needed context that many people have overlooked or ignored. 

 

The root of the problem is an absence of drivers rather than an absence of “hoppers” for each truck. By law, all drivers must meet certain standards, have a commercial driver’s license and pass company tests to qualify for employment. The pool of interested and qualified applicants is limited at the beginning of the employment process.   Still, as a testament to the good work of our hoppers, we were recently able to increase their pay (as we were able to do for drivers several months ago), and we are pleased to have done so.

 

We also continue to be challenged by the impact of Covid. While we have encouraged our drivers to become vaccinated some have chosen not to and periodically Covid results in unexpected short staffing. Hurricane Ida has also displaced many of our employees who are slow to return to the city and the workplace. Prior to Ida and despite the pandemic, Metro had made significant progress in on-time pick-ups over the past 3-4 months.  Complaints to Metro and the city’s 311 line had dropped and we were positioned to fully turn the corner and get back to high performance business as usual.  

 

Lastly and related directly to Ida is the sheer volume of waste to be collected.  Not since Hurricane Katrina has the volume been higher, helping to make a perfect storm of challenges that we and all the local sanitation companies in Orleans and around south Louisiana are struggling to overcome. Prior to the City taking belated action to open a convenient waste transfer station – an action we and the other local sanitation contractors requested --- our trucks were forced to halt collections every few blocks and make a 2-3 hour trip to the city’s Avondale landfill to offload, tying up valuable time that could be spent collecting your trash. 

 

Broadly, these are the steps we have taken to restore timely pick-up in your neighborhood:

  • • As far back as mid 2020, Metro was seeking sub-contractor assistance from other local, regional and national sanitation contractors, however, faced with their own staffing challenges, support was not available.  This fact is verified by City of New Orleans Deputy Chief Administrative Officer Ramsey Green even as recently as last week: “We have continued to bring all available resources to bear to rid our neighborhoods of trash. Our first attempt at contracting out additional support received no responsive bidders for Service Area 2 despite a national call for help.”

 

  • • We increased the starting hourly rate for truck drivers to $17 per hour, as well as for our certified diesel mechanics with hourly rates up to $46 per hour, technicians with hourly rates up to $28 per hour and tire repair personnel with hourly rates up to $30 per hour;

 

  • • We have increased hopper pay in recognition of their hard work and value to us and the community;

 

  • • We have brought in trucks from our Mississippi operations and housed workers in local hotels to assist with the routes; 

 

  • • We have subcontracted at our own expense with another waste management company to assist with employee shortages. In point of fact, we pay our outside contractor more than the city pays us;

 

  • • We entered into a partnership with the Louisiana WorkForce Commission and the City of New Orleans Job One Program, that will assist with employment recruiting and advertising, CDL licensure and diesel mechanic certifications;

 

  • • We have implemented a hiring bonus program for new employees.

 

While I personally know that having missed or delayed trash pick-ups is not acceptable for any resident, I thank you for your patience and pledge that we will continue to aggressively work through these challenges. 

 

Jimmie M. Woods, Sr.